Does “The Customer Is Always Right” apply in Health Care?
December 11, 2013 from Donna Setterholm, as a staff nurse on a telemetry unit in St. Paul, MN Dear (CEO’s name left out intentionally as
Author: Donna Setterholm
Lateral Violence/ Bullying in Nursing
Lateral violence is bullying. Awareness is the first step in stopping these behaviors. There are many articles written on this subject. When reading this list,
Differences Between a Manager and a Foreman
Do You Have a Manager or a Foreman Leading Your Unit or Facility? by Donna Setterholm,
The Affordable Care Act – an explanation
Please read this before Congress “throws the baby out with the bath water”! By Donna Setterholm, RN, BSN, MA in HHSA – 02/21/2017, rev. 06/13/2017
Setterholm’s Law
Setterholm’s Law: 1986 © “A doctor’s orders are only as good as the nurses carrying them out.” A doctor can write all the orders he/